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Warranty & Claims

Warranty & Claims

ONE YEAR WARRANTY All Shop A Holester products come with a 1-year warranty that guarantees their major workings and structure.

WHAT WE COVER: Broken straps or grab handles Tears to the external leather structure (caused by normal usage) Hardware defects (broken zips, buckles or press studs)

WHAT WE DO NOT COVER: General wear and tear or accidental damage Disregard of product care instructions or water damage Alterations made to the product by a third party Natural ageing process of the leather or material, such as patination, scratches, and burnishing

HOW TO MAKE A WARRANTY CLAIM: Send us an email with photos detailing the fault Please include details of your order Including the vendor and date of purchase We’ll get back to you within 24 hours

RETURNS Christmas: During the Christmas period, we extend our usual 30-day returns window to 25-Jan on all orders placed on or before 14-Nov We do not offer refunds or exchanges on personalized orders. Where the bag is found to be faulty, it will be replaced at no charge If you would like to return an item, please notify us by email at